By Rebecca Turner, property-management accounting systems specialist with 10 years of owner reporting and bank-reconciliation experience
Last reviewed: July 26, 2026
DoorLoop is property management software for leases, rent collection, accounting, owner reporting, maintenance, and communication. Property managers can use it to record rental income, expenses, owner contributions, and distributions, while property owners may receive access to a separate Owner Portal.
This independent guide is not affiliated with or operated by DoorLoop.
A recorded owner distribution, an outgoing electronic payment, and a bank withdrawal are related but separate events. Recording one does not always complete the other two. That distinction is central when an owner says a payment is missing or a DoorLoop balance does not match the bank.
What DoorLoop tracks for property owners
DoorLoop lets property managers create owner records, link owners to properties, record funds contributed by owners, calculate rental-profit distributions, and provide selected financial information through the Owner Portal.
Four records are commonly confused:
- Owner contribution: Money the owner puts into the property.
- Owner distribution: Rental profit or other funds allocated from the property to the owner.
- Outgoing payment: The actual electronic or check payment sent to the recipient.
- Owner statement: A report summarizing income, expenses, and distributions for a chosen period.
The accounting entry and movement of money should agree, but they do not represent the same action.
For example, creating an owner distribution records the payout in DoorLoop. When electronic outgoing payments are used, the payment must still be sent through the outgoing-payment screen.
Do not stop after creating the distribution when the owner expects money to arrive electronically.
DoorLoop login and Owner Portal access
DoorLoop’s Owner Portal gives owners a restricted view of their own properties. DoorLoop says owners can review property performance, transactions, reports, documents, and requests without seeing the property manager’s bank-account information or information belonging to other owners.
This is different from a full DoorLoop company-user account.
The Owner Portal is designed to avoid giving owners broad access to the management company’s dashboard. It limits visibility to properties connected to the owner record and to reports enabled by management.
When an owner can log in but cannot see a property, management should check:
- Whether the correct owner record was invited.
- Whether the owner is linked to the property.
- Whether the relevant reports are enabled.
- Whether the owner is using the expected portal identity.
- Whether the company’s DoorLoop plan includes Owner Portal access.
DoorLoop currently states that Owner Portal access is unavailable on its Starter plan and is offered on Pro and Premium plans.
Check ownership and plan access first. Skip creating a broad administrative user account merely to expose one missing report.
Recording an owner distribution
An owner distribution records rental profits or other property funds paid to an owner. DoorLoop advises recording a distribution even when the manager and property owner are the same person and money is simply being moved from the property account to the owner. That keeps the property balance sheet accurate.
The owner must first be connected to the property. Without that ownership relationship, DoorLoop cannot calculate or allocate the payout correctly.
The selected bank account also matters. DoorLoop lets management choose which account funds the distribution. Using the wrong account can make the owner ledger appear correct while creating a mismatch during bank reconciliation.
Before saving, confirm:
- The owner
- The property
- The distribution date
- The distribution amount
- The funding bank account
- Any attached supporting files
- Whether the amount is being recorded only or will also be sent electronically
Do the ownership and bank-account checks first. Skip editing the bank reconciliation merely to compensate for a distribution entered against the wrong property.
DoorLoop currently limits its Owner Distribution feature to Pro and Premium plans.
Recording is not the same as sending money
DoorLoop’s outgoing-payment system can be used to pay owners, vendors, and tenants. Supported payment purposes include owner distributions, vendor expenses, bill payments, tenant refunds, and deposit refunds. The feature is powered through Checkbook.io, with bank connection support involving Plaid.
A key detail is easy to miss: the date entered on the distribution, bill, or refund does not determine when the electronic payment is sent. DoorLoop says outgoing payments are sent manually when management selects the Send action.
That creates two distinct statuses:
Recorded but not sent: The accounting entry exists, but no outgoing payment was released.
Sent: Management completed the outgoing-payment action and the payment entered delivery processing.
When an owner says the money never arrived, check whether the distribution was merely recorded or actually sent.
Do payment status first. Skip creating a second owner distribution, which could duplicate the owner’s payout in the accounting records.
DoorLoop also says management does not need to collect and enter the recipient’s bank-account information for an outgoing ePay. The payment is sent using the email associated with the recipient’s outgoing-payment profile, and the recipient selects the available delivery method.
Electronic payments and paper checks
DoorLoop’s Checkbook.io integration supports digital payments and mailed paper checks for owners, vendors, and tenants after outgoing payments have been configured.
This can be used for:
- Owner distributions
- Tenant deposit refunds
- Tenant overpayment refunds
- Vendor expenses
- Vendor bill payments
When a connected bank account is selected, management can choose ePay as the payment method. For a physical check, the recipient is sent a paper payment through the Checkbook.io workflow.
Do not confuse DoorLoop’s native printed-check accounting with a mailed outgoing payment. One may produce a check for management to print and deliver; the other uses the outgoing-payment service to send it.
Current DoorLoop documentation says outgoing payments are not available on Starter plans.
Fees may also apply. DoorLoop’s June 2026 documentation lists default outgoing-payment charges including $1.00 for a digital payment, $1.79 for a physical check, $25 for a return, and $35 for a chargeback. By default, these fees are charged to the property involved and can appear on the owner statement, although management may choose to absorb eligible fees instead.
Review the current payment screen before sending because processing terms can change.
Editing an incorrect distribution
DoorLoop allows an owner distribution to be edited or deleted from the owner’s transaction history. The documented route begins at People > Owners, followed by the owner profile, Transactions, and the three-dot menu beside the distribution.
However, changing the recorded distribution does not automatically alter a digital payment that has already been sent.
DoorLoop specifically warns that an edit affects the accounting record only. A sent payment must be reviewed separately under Accounting > Send Payments if it needs to be changed or voided.
This distinction prevents a serious error.
Suppose a $2,400 distribution was sent but management edits the recorded amount to $2,000. The owner may still receive $2,400 unless the outgoing payment is separately corrected. The DoorLoop ledger and actual bank movement would then disagree by $400.
Check both records:
- Owner distribution
- Outgoing-payment status
- Bank transaction
- Owner statement
Skip deleting and recreating entries until the sent-payment status is known.
Bank reconciliation should be the starting point
DoorLoop recommends bank reconciliation when the balance shown in DoorLoop does not match the actual bank account. Reconciliation compares DoorLoop’s recorded transactions with the bank statement and can use Plaid-imported bank activity to help match entries.
Common causes of a mismatch include:
- A tenant payment recorded only as a bank deposit
- An owner distribution recorded from the wrong account
- An outgoing payment recorded but not sent
- A sent payment omitted from DoorLoop
- Duplicate expenses
- Unrecorded bank fees
- A Stripe deposit containing several tenant payments
- Transactions posted with the wrong effective date
DoorLoop highlights a particularly important rule: when a missing deposit came from a lease payment, management should record the payment on the tenant’s lease rather than creating only a separate bank deposit.
The lease entry reduces the tenant balance and drives the correct accounting chain. A standalone deposit may increase the bank balance without showing which tenant paid.
Reconcile first. Skip using generic journal entries to conceal an unexplained difference.
Why one Stripe deposit contains several rent payments
DoorLoop’s Deposit Transactions report helps managers identify which tenant payments are included in a Stripe bank deposit. Several online rent payments that complete the funding cycle on the same day can be bundled into one bank deposit.
This means the amounts may not match one-to-one:
- Tenant A pays $1,200.
- Tenant B pays $1,450.
- Tenant C pays $975.
- Stripe deposits one combined $3,625 amount.
The bank statement shows one transaction, while DoorLoop contains three lease payments.
Do not create another $3,625 income entry. That would duplicate the revenue already represented by the tenant payments.
Use the Deposit Transactions report to expand the bank deposit and identify its component payments.
DoorLoop also notes that only fully recorded security deposits appear in the relevant deposit reporting. A deposit must have both its charge posted and a payment or credit applied. Owner-held deposits are excluded by design because the management company did not receive those funds.
Owner Statements and missing information
The Owner Statement report summarizes property income, expenses, and distributions for a selected owner and date range. DoorLoop says these reports are commonly prepared monthly or quarterly and can be filtered to fit the desired reporting period and properties.
A missing distribution or deposit can result from:
- The report date range
- The wrong owner-property relationship
- The transaction being assigned to another property
- The distribution not being recorded
- The security deposit being only partially recorded
- Management payout categories excluding the transaction
- The feature being unavailable on the current plan
DoorLoop states that security deposits appear on the Owner Statement only when fully recorded, meaning the deposit charge exists and a payment or credit has been applied.
Check the underlying transaction before editing the report.
DoorLoop also allows management to configure payout categories that remain with the management company instead of being distributed to the owner. Excluding those categories from the Owner Statement can also exclude them from later 1099-MISC preparation.
Tax reporting is high-stakes. The account mapping and recipient information should be reviewed with a qualified tax professional before filing.
Frequently asked questions
Does recording a DoorLoop owner distribution send the money?
Not necessarily. The distribution records the accounting event. An electronic outgoing payment must also be sent through the outgoing-payment workflow.
Can owners see the management company’s bank information?
No. DoorLoop says Owner Portal users cannot see management bank-account information or information belonging to other owners.
Why can an owner not see a property?
The owner may not be linked to that property, the wrong portal identity may be in use, or management may not have enabled the relevant report or access.
Can DoorLoop send paper checks?
Yes. Its outgoing-payment integration can send physical checks to owners, vendors, and tenants after the feature is configured.
Why did editing a distribution not change the payment?
Editing the distribution changes DoorLoop’s recorded transaction. A previously sent payment must be reviewed separately under Accounting > Send Payments.
Why does the bank show one deposit for several tenants?
Stripe may combine several tenant payments that finish processing on the same day. Use the Deposit Transactions report to see the individual payments inside the deposit.
Where should reconciliation begin?
DoorLoop recommends starting with bank reconciliation when the software balance does not match the actual bank balance.
Why is a security deposit absent from an Owner Statement?
The deposit may not be fully recorded. DoorLoop requires both the security-deposit charge and a corresponding payment or credit before it appears.
